One Luminous Earth

Terms

Updated October 30, 2026. These cover the website, oneluminousearth.com, and the Luminous Earth app.

Who we are

One Luminous Earth is made by Joel Rosenzweig, in Massachusetts, USA. You can reach us at hello@oneluminousearth.com.

Using One Luminous Earth

Anyone can join a gathering, and anyone with an account can host one. Please be kind: the words and emoji you send are seen by everyone in the gathering. We may remove words, gatherings or accounts that are abusive, hateful, or unlawful.

We work to keep One Luminous Earth running well, but we can't promise it will always be available or free of mistakes. It is offered as it is, and to the extent the law allows, we are not liable for indirect losses from using it.

If One Luminous Earth was down when you hosted a gathering with a pass, or for a long time while you had hosting, write to us and we'll make it right, with a refund or the time back.

What you can buy

Prices are in US dollars. The checkout shows the price in your own currency, with any sales tax or VAT for where you live. A purchase belongs to your account, and works on the website and in the app wherever you are signed in with it.

Buying on the website

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase.

Subscriptions renew automatically at the end of each month or year, at the same price, until you cancel. To cancel, change your card or see your receipts, open Your account › Purchases › Manage or cancel hosting. When you cancel, hosting stays on until the end of the period you've paid for, and isn't charged again.

Buying in the app

Purchases in the iPhone and iPad app are sold by Apple under the App Store's terms. Manage or cancel an App Store subscription in your device's Settings › your name › Subscriptions. Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com.

Refunds

If you're not happy with something you bought on the website, write to hello@oneluminousearth.com or to Paddle within 14 days of the purchase, or of a subscription's renewal, and you'll get a full refund. A refunded pass or Luminous Plus is taken off your account, and a refunded subscription ends. After 14 days we look at each request kindly, case by case. This doesn't affect any rights you have under the law where you live.

Changes

If these terms change, the date at the top changes with them. If a change affects something you've paid for, we'll tell you by email before it takes effect.

These terms are governed by the laws of the Commonwealth of Massachusetts, USA.

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